Library Information Technology
End-Point Technologies & Services
Contact Us - Please use one of the buttons below to contact Workstation and Technology Services (CAS log-in required):
About End-Point Technologies & Services (EPT&S)
The End-Point Technologies & Services (EPT&S) unit of the the Yale University Library IT department is responsible for the lifecycle of the Library's networked staff computing infrastructure including over 600 workstations and laptops supporting over 490 Library staff. W&TS functions in these areas:
Asset Management - We oversee the entire staff workstation lifecycle through:
- Procurement, installation, and maintenance of staff workstations and laptops
- Image builds and application deployment for standard functionality and productivity
- Active Directory and Group Policy management
- Network access and security
Workstation Support - We function as the service desk and serve as the primary point of contact for resolving incidents, service requests, and other IT support issues throughout the Library.
Customer Service - We are available for technical consultation and recommendations for University Library staff.
Collaboration - We often collaborate with other units within Library IT and Yale ITS to provide new system services and enhancements to Library staff.
Computer Resorces Training - We provide training for systems and services Library IT supports.
Video Conferencing Support - We manage the Audio/Video systems in the conference rooms and the Lecture Hall.
Sterling Memorial Library
Monday - Friday