Workstation Support
The survey asked staff to consider the services offered by Workstation Support, a unit within LIT. Most respondents agreed that they "understand how the work of this group fits with or supports the work of my department.
Note that in the pie chart above the display shows the raw number of responses, comma, and then the percent.
The survey also asked respondents to indicate how frequently they used the services of Workstation Support to help with their computer, asst and general IT infrastucture and software support.
The survey also asked respondents to indicate satisfaction (from 1=Very Dissatisfied to 5 Ver Dissatisfied) in these same three areas.
Workstation Support Staff Behaviors
The survey asked respondents to consider seven behaviors that Workstation Support staff should exhibit, and then to rate how often staff exhibited that behavior. Frequency scale used was 1=Never, 2= Rarely, 3=Sometimes, 4=Often and 5 = Always.
| Average | # Responses | |
| Act professionally with consideration and respect | 4.1 | 118 |
| Understand current systems/technology | 4.0 | 115 |
| Handle problems skillfully | 3.8 | 117 |
| Deliver what they promise | 3.8 | 119 |
| Focus on my needs | 3.8 | 117 |
| Respond promptly to my requests and resolve issues efficiently | 3.7 | 118 |
| Communicate effectively, (keep me informed, listen to me) | 3.6 | 118 |
