Workstation Support Staff Behaviors
The survey asked respondents to consider seven behaviors that Workstation Support staff should exhibit, and then to rate how often staff exhibited that behavior. Frequency scale used was 1=Never, 2= Rarely, 3=Sometimes, 4=Often and 5 = Always.
| Average | # Responses | |
| Act professionally with consideration and respect | 4.1 | 118 |
| Understand current systems/technology | 4.0 | 115 |
| Handle problems skillfully | 3.8 | 117 |
| Deliver what they promise | 3.8 | 119 |
| Focus on my needs | 3.8 | 117 |
| Respond promptly to my requests and resolve issues efficiently | 3.7 | 118 |
| Communicate effectively, (keep me informed, listen to me) | 3.6 | 118 |
