Library IT Service

Lucidchart

Service Owner:

George Ouellette

YUL Service Domain:

Productivity & Collaborative Services

Support Group:

Client Services & IT Operations

Description:

Lucidchart is an online solution that allows users to create and share

Flowcharts
Mind maps
Database diagrams
System diagrams
Swimlane diagrams
Network diagrams
Empathy maps
Floorplans
Workflow, value stream, causality, and other visualizations

Please note that Lucidchart is available only to Yale University Library staff.

Requesting and accessing this service

How do I get it?:

You must be a Yale Library staff member to request LucidChart. To get started with Lucidchart, request access using the Library IT service request form at

https://web.library.yale.edu/form/service-request

You will receive an invitation to log into Lucidchart for the first time.

How do I access it?:

Lucidchart can be accessed through their website at

https://lucidchart.com

Documentation and help

Is there a specific area that your user can go to for help?:

Lucidchart offers a Help Center, available at

https://lucidchart.zendesk.com/hc/en-us

Do you have specific Documentation and Support outside of the Knowledge Base? :

In addition to the Help Center, Lucidchart provides a Get Started with Lucidchart online tutorial and documentation available at

https://lucidchart.zendesk.com/hc/en-us/articles/207300186-Getting-Started-Guide

Are there any specific policies and procedures outlined for your service offering?:

Users should always abide by the Yale University Library Community Guidelines, available at

https://guides.library.yale.edu/about/community

Are there Rates & Charges Associated to this Service Offering?:

Who is elegible to use this service offering?:

Yale Library Staff Only

Affiliations that can use this service offering:

Staff

Yale University Library

Research

Services

Libraries & Collections

Information & Policies

Lucidchart