Education

B.A., Economics and Sociology, Russell Sage College

M.L.S., State University of New York, Albany

M.A., Women's Studies, Southern Connecticut State University

Certificate in Purchasing Management, Baruch College

Publications:

• Wayfinding the Web: Applying Critical Information Literacy to a Google Instruction Session K. Bohémier, M. Maksin, G. Crowley Online Searcher 41(4), http://bit.ly/2uj7zZ

• "Library outreach through media wall exhibits: Interactions with the research community." (With L. Bronars) College & Research Libraries News 75(11): 605-609. Available DOI: https://doi.org/10.5860/crln.75.11.9226

• Tropes in anti- and pro-suffrage postcards (M.A. Thesis). Proquest Dissertations & Theses, 2014: 1-134.

• "User perceptions of the “reliability” of library services at Texas A&M University: A focus group study." (With J. Ho) The Journal of Academic Librarianship 29:2 (2003): 82-87. Available http://dx.doi.org/10.1016/S0099-1333 (02)00423-8.

• "Probing user perceptions of service quality: using focus groups to enhance quantitative surveys." (With C. Gilreath) Performance Measurement and Metrics 27:3 (2002): 122-127. Available DOI:10.1108/14678040210429973 .

• "User perceptions of the library’s Web pages: a focus group study at Texas A&M University." (R. Leffel; D. Ramirez; J.L. Hart; T.S. Armstrong, II) The Journal of Academic Librarianship 28:4 (2002): 205-210. Available DOI:10.1016/S0099-1333(02)00284-7.

• "Using the Web of Science for unmediated document delivery." (With J.L. Hart) Interlending & Document Supply 28:4 (2000): 122-127.
  Available DOI:10.1108/02641610010356951 .

• "How to harness technology for better end-user services." National Online Meeting 21: 69-74.  Abstract available: http://www.infotoday.com/nom2000/nomprogram.htm