Team Collaboration and Communication

Service Owner 
Steven Wieda
sharepoint, box, asana, trello, collaboration, zoom
Short Description: 
Library IT provides access to and support for several communications and collaboration tools.

Library IT provides access to and support for several team collaboration and communication tools.  The tools currently include

  • Box
  • Zoom

Library IT holds accounts in all of the above systems.  Use of the Library IT accounts in the tools is fully supported by Library IT.  For tools in non-Library IT accounts (e.g., an individual department's account billed to that department), Library IT can provide consulting and a limited amount of support.

No visibility restrictions
Who is elegible to use this service offering? 
Yale Library Staff Only
Affiliations that can use this service offering 
How do I get it? 

Library staff may request the use of YUL's team collaboration and communication tools by using the following form:

Please note that this form requires CAS authentication.

How do I access it? 

Each tool has its own access URL.

Tool URL
SharePoint 2007
SharePoint 365
Does your service offering require a user to have specific system configurations? 

Collaboration and communication tools are Web-based and require only a computer or handheld device with a modern web browser.  Please note that SharePoint 2008 is not mobile-friendly.

Is there a specific area that your user can go to for help? 

Help is available via the Library IT Service Request form.

Do you have specific Documentation and Support outside of the Knowledge Base?  

Each tool has its own access URL.

Tool URL
Asana Asana Quick Start Guide
Basecamp Basecamp How-Tos guides and manual
Box Yale ITS' Box support page
SharePoint 2008 SharePoint for the YUL
SharePoint 365 Sign into SharePoint, then click the "?" icon in the upper right corner.
Trello Trello help site
Zoom Getting started with Zoom
Are there Rates & Charges Associated to this Service Offering? 
Something Broken
Tier 1 Support 
YUL Support Group (listed above)
Sub-category needed? 
Generic Request? 
Can users request access to your service offering?