The ICE (Item Condition Evaluation) service is a solution that streamlines several workflows (e.g. item tracking, digitization quality assurance) for the Digital Reformatting and Microfilm Services unit within the Preservation department. The solution is a vendor hosted SharePoint site that makes extensive use of InfoPath designed forms. Library IT provides integration support with upstream content management systems such as Voyager and ArchivesSpace.
Link: https://web.library.yale.edu/departments/preservation/digital-reformating-microfilm-services
Link Text: Inquire about ICE service
An operating agreement, known locally as a service overview, is available for this service. A service overview is a document that defines expectations and resources required to provide ongoing operational support for the service. You can view it here.