The Database Hosting and Administration service provides installation, management, and support for databases required by library departments. This service provides a variety of administration services including: installation of database software, setup and configuration of database instances, database security, patching, tuning and performance analysis, troubleshooting, backups and disaster recovery planning. The Database Hosting and Administration service is currently focused on Microsoft SQL Server 2016. Database hosting services for specific applications and vendor packages are out of scope. SQL Server Reporting and Integration Services are considered out of scope for this service.
Database owners interact with the service through Microsoft SQL Server Management Studio or via a direct ODBC connection to the database through third party applications (e.g. Tableau, Excel, Access).
An operating agreement, known locally as a service overview, is available for this service. A service overview is a document that defines expectations and resources required to provide ongoing operational support for the service. You can view it here.