ILLiad is a resource sharing management solution used for borrowing, lending, and document delivery at Yale and through various consortial lending arrangements (e.g. BorrowDirect, RapidILL).
The service comprises a local installation of ILLiad and includes custom server and client add-ons that extend core functionality. Staff primarily interact with the service through a workstation installed client. The public interface is a web based service used by patrons to request materials via discovery services at Yale such as Quicksearch and ORBIS. The core ILLiad application is a fully supported vendor solution, custom add-ons and peripheral applications are fully supported by Library IT.
An operating agreement, known locally as a service overview, is available for this service. A service overview is a document that defines expectations and resources required to provide ongoing operational support for the service. You can view it here.