Aeon

Service Owner 
Trip Kirkpatrick
Short Description: 
Aeon is a circulation and workflow automation solution for special collections libraries developed by Atlas Systems.
Description 

Aeon is a circulation and workflow automation solution for special collections libraries developed by Atlas Systems.  The service is comprised of a local installation of Aeon and includes custom server add-ons that extend core functionality. Staff primarily interact with the service through a workstation installed client. The public interface is a web based service used by patrons to request materials. The core Aeon application is a fully supported vendor solution, custom add-ons and peripheral applications are fully supported by Library IT.

Visibility 
No visibility restrictions
Who is elegible to use this service offering? 
Anyone in the Yale community with an active and valid NetID
Students
Researchers
Affiliations that can use this service offering 
Staff
Are there any specific policies and procedures outlined for your service offering? 

An operating agreement, known locally as a service overview, is available for this service. A service overview is a document that defines expectations and resources required to provide ongoing operational support for the service.  You can view it here.

Are there Rates & Charges Associated to this Service Offering? 
No
Categories 
Add, Install, Move, Modify
Enhancement
Inquiry
Outage
Performance Issue
Scheduling and Support
Something Broken
Tier 1 Support 
YUL Support Group (listed above)
Sub-category needed? 
No
Generic Request? 
No
Can users request access to your service offering? 
Yes