Service Owner
Steelsen Smith
YUL Service Domain
Alias
EZproxy, VPN, SSO
Short Description:
Support for IT services that underpin library services that enable remote access to licensed electronic resources.
Description
Remote access to licensed electronic resources is provided to Yale University and Yale New Haven Hospital researchers through EZproxy, VPN, and other methods including single sign-on, and site-specific credentials. Library IT provides technical support for the Electronic Resources and Serials Management group and the Electronic Resources Problem email list (e-resprob@mailman.yale.edu).
Visibility
No visibility restrictions
Who is elegible to use this service offering?
Faculty
Students
Staff
Is there a specific area that your user can go to for help?
Do you have specific Documentation and Support outside of the Knowledge Base?
Off-Campus Access to E-Resources LibGuide (public)
- Overview: https://guides.library.yale.edu/OffCampusAccess
- FAQ: https://guides.library.yale.edu/OffCampusAccess/faq
EZproxy LibGuide (internal)
https://guides.library.yale.edu/ezproxy
- Training resources
- List of resources by remote access method
Are there Rates & Charges Associated to this Service Offering?
No
Categories
Enhancement
Inquiry
Outage
Performance Issue
Scheduling and Support
Something Broken
Tier 1 Support
YUL Support Group (listed above)
Sub-category needed?
No
Generic Request?
No
Can users request access to your service offering?
Yes
Support Group