Service Owner
Trip Kirkpatrick
YUL Service Domain
Alias
DB/Text, DB/TextWorks, uncat, uncat acq, acq
Short Description:
The DB/Text Hosting and Administration service provide installation, management, and support for DB/Text databases required by Beinecke Library.
Description
The DB/Text Hosting and Administration service provides installation, management, and support for DB/Text databases required by Beinecke Library. This service provides a variety of administratoin services including, installation, configuration of database instances and associated shares used to access the application, patching, troubleshooting, and backups. This service is currently focused on Lucidea's InMagic DB/TextWorks.
Visibility
No visibility restrictions
Who is elegible to use this service offering?
Yale Library Staff Only
Affiliations that can use this service offering
Staff
How do I get it?
Database users interact with the service through a desktop application provided to them through a network share.
Do you have specific Documentation and Support outside of the Knowledge Base?
No
Are there any specific policies and procedures outlined for your service offering?
No
Are there Rates & Charges Associated to this Service Offering?
No
Categories
Access
Inquiry
Outage
Performance Issue
Scheduling and Support
Something Broken
Tier 1 Support
YUL Support Group (listed above)
Sub-category needed?
No
Generic Request?
No
Can users request access to your service offering?
Yes
Support Group