IT Support Technician
Asset Management - We oversee the entire staff workstation lifecycle through:
- Procurement, installation, and maintenance of staff workstations and laptops
- Image builds and application deployment for standard functionality and productivity
- Active Directory and Group Policy management
- Network access and security
Customer Service - We are available for technical consultation and recommendations for University Library staff.
Collaboration - We often collaborate with other units within Library IT and University ITS to provide new system services and enhancements to Library staff.
Other Services - We manage the Expert User Program, Yale University Library Technical Training Center, and Audio/Video systems in conference rooms and the Lecture Hall.