This service allows the Digital Preservation unit within the Preservation department, and customers of the Digital Preservation Service (DPS), to request changes to the infrastructure that enables and underpins the DPS. This includes application configuration and support, authentication and authorization, integrations, and infrastructure (systems, storage, and databases).
Link: https://guides.library.yale.edu/digitalpreservation/services
Link Text: Inquire about Library Digital Preservation Services
An operating agreement, known locally as a service overview, is available for this service. A service overview is a document that defines expectations and resources required to provide ongoing operational support for the service. You can view it here.