Lucidchart

Service Owner 
George Ouellette
YUL Service Domain 
Productivity & Collaborative Services
Alias 
flowchart, diagram, flowcharts, diagrams
Short Description: 
Lucidchart is an online application that allows users to create and share flowcharts, mind maps, database diagrams, and other types of workflow visualization.
Description 

Lucidchart is an online solution that allows users to create and share

  • Flowcharts
  • Mind maps
  • Database diagrams
  • System diagrams
  • Swimlane diagrams
  • Network diagrams
  • Empathy maps
  • Floorplans
  • Workflow, value stream, causality, and other visualizations

Please note that Lucidchart is available only to Yale University Library staff.

Visibility 
No visibility restrictions
Who is elegible to use this service offering? 
Yale Library Staff Only
Affiliations that can use this service offering 
Staff
How do I get it? 

You must be a Yale Library staff member to request LucidChart.  To get started with Lucidchart, request access using the Library IT service request form at

https://web.library.yale.edu/form/service-request

You will receive an invitation to log into Lucidchart for the first time.

How do I access it? 

Lucidchart can be accessed through their website at

https://lucidchart.com

Does your service offering require a user to have specific system configurations? 

Lucidchart is an online, web-delivered product.  There are no specific system configuration requirements outside of an Internet connection and a modern web browser.

Is there a specific area that your user can go to for help? 

Lucidchart offers a Help Center, available at

https://lucidchart.zendesk.com/hc/en-us

Do you have specific Documentation and Support outside of the Knowledge Base?  

In addition to the Help Center, Lucidchart provides a Get Started with Lucidchart online tutorial and documentation available at

https://lucidchart.zendesk.com/hc/en-us/articles/207300186-Getting-Started-Guide

Are there any specific policies and procedures outlined for your service offering? 

Users should always abide by the Yale University Library Community Guidelines, available at

https://guides.library.yale.edu/about/community

Are there Rates & Charges Associated to this Service Offering? 
No
Categories 
Access
Inquiry
Outage
Something Broken
Tier 1 Support 
YUL Support Group (listed above)
Sub-category needed? 
No
Generic Request? 
No
URL to service application (if any) 
https://www.lucidchart.com
Can users request access to your service offering? 
Yes
Support Group 
Client Services & IT Operations