Library IT Service

Team Collaboration and Communication

Service Owner:

Steven Wieda

YUL Service Domain:

Support Group:

Description:

Library IT provides access to and support for several team collaboration and communication tools. The tools currently include

Box
Zoom

Library IT holds accounts in all of the above systems. Use of the Library IT accounts in the tools is fully supported by Library IT. For tools in non-Library IT accounts (e.g., an individual department's account billed to that department), Library IT can provide consulting and a limited amount of support.

Requesting and accessing this service

How do I get it?:

Library staff may request the use of YUL's team collaboration and communication tools by using the following form:

https://web.library.yale.edu/form/service-request

Please note that this form requires CAS authentication.

How do I access it?:

Each tool has its own access URL.

Tool	URL
Box	https://box.yale.edu
SharePoint 2007	https://collaborate.yale.edu
SharePoint 365	https://yaleedu.sharepoint.com
Zoom	https://yalelibrary.zoom.us

Documentation and help

Is there a specific area that your user can go to for help?:

Help is available via the Library IT Service Request form.

Do you have specific Documentation and Support outside of the Knowledge Base? :

Each tool has its own access URL.

Tool	URL
Asana	Asana Quick Start Guide
Basecamp	Basecamp How-Tos guides and manual
Box	Yale ITS' Box support page
SharePoint 2008	SharePoint for the YUL
SharePoint 365	Sign into SharePoint, then click the "?" icon in the upper right corner.
Trello	Trello help site
Zoom	Getting started with Zoom

Are there Rates & Charges Associated to this Service Offering?:

Who is elegible to use this service offering?:

Yale Library Staff Only

Affiliations that can use this service offering:

Staff

Yale University Library

Research

Services

Libraries & Collections

Information & Policies

Team Collaboration and Communication