The survey asked respondents to consider seven behaviors that Workstation Support staff should exhibit, and then to rate how often staff exhibited that behavior. Frequency scale used was 1=Never, 2= Rarely, 3=Sometimes, 4=Often and 5 = Always.
| Average | # Responses | |
| Act professionally with consideration and respect | 4.1 | 118 |
| Understand current systems/technology | 4.0 | 115 |
| Handle problems skillfully | 3.8 | 117 |
| Deliver what they promise | 3.8 | 119 |
| Focus on my needs | 3.8 | 117 |
| Respond promptly to my requests and resolve issues efficiently | 3.7 | 118 |
| Communicate effectively, (keep me informed, listen to me) | 3.6 | 118 |
