Library IT Service

Inter-Library Loan (ILLiad)

Service Owner:

Patrick Stone

YUL Service Domain:

Support Group:

Description:

ILLiad is a resource sharing management solution used for borrowing, lending, and document delivery at Yale and through various consortial lending arrangements (e.g. BorrowDirect, RapidILL).

The service comprises a local installation of ILLiad and includes custom server and client add-ons that extend core functionality. Staff primarily interact with the service through a workstation installed client. The public interface is a web based service used by patrons to request materials via discovery services at Yale such as Quicksearch and ORBIS. The core ILLiad application is a fully supported vendor solution, custom add-ons and peripheral applications are fully supported by Library IT.

Documentation and help

Is there a specific area that your user can go to for help?:

Do you have specific Documentation and Support outside of the Knowledge Base? :

Are there any specific policies and procedures outlined for your service offering?:

An operating agreement, known locally as a service overview, is available for this service. A service overview is a document that defines expectations and resources required to provide ongoing operational support for the service. You can view it here.

Are there Rates & Charges Associated to this Service Offering?:

Who is elegible to use this service offering?:

Anyone in the Yale community with an active and valid NetID

Staff

Affiliations that can use this service offering:

Active NetIDs

Staff

Yale University Library

Research

Services

Libraries & Collections

Information & Policies

Inter-Library Loan (ILLiad)